Diamonds Penalties
How are penalties defined at Wheely?
Penalties can affect both your diamonds and acceptance rate.
-
Late Release Penalty (unassign me) — 20 diamonds penalty
-
No Accept Penalty — 30 diamonds penalty + acceptance rate lowered
-
Late Pick-Up Penalty- 25 diamonds penalty
-
Unfulfilled Journey Penalty (unassign me) — 35 diamonds penalty + acceptance rate lowered
Are there exceptions to being penalised?
We understand that unforeseen circumstances can occur, therefore no penalties will only be applied in the following cases:
-
Late to a released job — If you were assigned a journey released by another chauffeur, being late will not apply any penalties.
-
Passenger changes — If the passenger changes locations or time that will not ensure a timely pickup, penalties will not apply.
-
‘Off-menu’ passenger requests — If the passenger makes requests you cannot fulfil, eg. child seat for S-class, penalties will not apply
-
Already on a Wheely journey — If you are on another Wheely ASAP-only journey, penalties will not apply.