What should I do if the passenger has soiled or damaged my vehicle?

  1. Once you have completed the journey, please go offline and contact the Customer Service team by sending images of the soiling or damage. You will need to give details of the incident.

  2. Once the vehicle has been cleaned, submit the cleaning fee receipt within 48 hours of the trip stating the trip number, date, and time of the trip.

Note: Failing to submit this receipt within the given period will affect your reimbursement.

There is a cap of £75 for cleaning fees.