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Partnership

Uploading and keeping your documents up to date Becoming a Wheely Chauffeur Wheely Luxury Chauffeur Skills Training Required Documents for Chauffeurs, Partners and Vehicles Substitute you work Acquiring a New Vehicle Transferring to a new partner Wheely is making changes to its business model

Amenities and Vehicle Features

Dashcam Acqua Di Parma Scent Diffuser Wheely Pin & Pocket Square Wheely Nameboard Policy Water in the Vehicle Setting Ambient Lighting

Service standards

Vehicle Standards Chauffeur Dress Code Airport Journeys Pet Transportation Lost Property Communication Guide Chauffeur for a Day Privacy Phone Etiquette during an Active Journey Number of Passengers in Vehicles Lateness During the Journey Train Stations News Centre

Performance Metrics

Wheely Reliability Metrics Quality Process

Mandatory Child Seat for V-Class

Visit Us

Visiting the Wheely London Academy

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Reservations and Wheely Chauffeur App

Parking Charges Contacting the Customer Service Team Journey Statuses Where is the best place to meet a customer?Tariffs Contacting the Passenger Downloading the Wheely Chauffeur App Reservation Information Pre-booked journey cancellation (release) policy Pre-Booked Journeys Driving Hours Multiple Stops Concierge Tariff Airport Queue Zone Extra Stop

Wheely Chauffeur App Issues

Minimum Requirements For Android and iOS Devices Frozen Application Updating the Chauffeur App Difficulty accepting journeys due to status

Issues during the journey

No-Show Cleaning and Damage Actions to Take if a Journey is Terminated Accidents Luggage Assistance Receiving the Sign-Up Incentive Penalty Charge Notices

Rating, Acceptance and Diamonds

Diamonds Star Rating Acceptance Rate Late pickup penalty for Airport Meet & Greet journeys

Earnings

Unlock Prebook Priority & Destination Visibility The Chauffeur for a Day pricing Chauffeur Rate Boost Statements of Earnings and VAT What is VAT and why do I see it in the journey breakdown?Long pick-ups Wheely Incentives Earnings How could I earn more with the Flat Rate Scheme?Why is VAT added to the chauffeur rate?Hourly Guarantee Incentives Verification of journey with GPS issues The Wheely Referral Incentive

Joining Wheely

Vehicle photos during sign-up Vehicle Requirements Licensing Options Royal Borough of Windsor and Maidenhead

Exquisite chauffeured journeys. Available for iOS and Android.

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Wheely Ltd. Registered in England & Wales with company number 11473477. Registered office: The Monastery Barn, Syon Park, London Road, Brentford, TW8 8JF, United Kingdom.