Appropriate procedure regarding Kids Tariff and the Child Seat
Before starting a journey under the 'Kids' Tariff, whether pre-book or ASAP, ensure the following:
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If your journey is pre-booked, ensure the IsoFix child seat is already fitted in the vehicle before reaching the pick-up point.
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For ASAP Kids Tariff journeys, quickly and safely fit the child seat before heading to the pick-up point. If you anticipate a delay in fitting the seat, please call Customer Services immediately to notify them.
Important: If you’re not on a Kids Tariff journey, store the child seat to free up space for passengers.
Phone Etiquette during an Active Journey
We kindly ask all our chauffeurs to abide to the following procedures in order to maintain your focus and attention during an active journey as well as provide a luxury experience for your passenger:
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Phone should be on vibrate when you are on your way to the passenger as well as when waiting at the pick up location. This will ensure you will be aware of any phone calls or messages from Customer Services or the passenger.
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Phone must be on silent at all times with the passenger on board. This will ensure there will be no distractions and ensure a smooth and luxurious chauffeuring experience.
Switching the phone from Vibrate to Silent will only take a few moment of your time and will significantly enhance the level of service.
Confirm Arrival at the appropriate time
We kindly remind our chauffeurs to change their journey status to 'Confirm Arrival' only when outside the vehicle at the pickup spot, ready for the passenger.
Avoid pressing ‘Confirm’ while parking or still inside the vehicle. Likewise, only press 'Confirm' when you are confident you are at the correct building number/name.
Once your status has changed to ‘Confirm Arrival’, stay alert and refrain from other tasks like cleaning or stocking up amenities. Those tasks must be done only in-between journeys, whilst you are offline.