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Partnership

Uploading and keeping your documents up to date Becoming a Wheely Chauffeur Wheely Luxury Chauffeur Skills Training Substitute you work Acquiring a New Vehicle Transferring to a new partner Required Documents for Chauffeurs, Partners and Vehicles Wheely is making changes to its business model

Amenities and Vehicle Features

Dashcam Acqua Di Parma Scent Diffuser Wheely Nameboard Policy Setting Ambient Lighting Water in the Vehicle Wheely Pin & Pocket Square

Service standards

Lateness During the Journey Communication Guide Chauffeur for a Day Chauffeur Dress Code Vehicle Standards Airport Journeys Privacy Pet Transportation Number of Passengers in Vehicles Lost Property Train Stations Phone Etiquette during an Active Journey News Centre

Performance Metrics

Quality Process Wheely Reliability Metrics

Mandatory Child Seat for V-Class

Visit Us

Visiting the Wheely London Academy

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Reservations and Wheely Chauffeur App

Parking Charges Driving Hours Multiple Stops Contacting the Customer Service Team Journey Statuses Reservation Information Pre-booked journey cancellation (release) policy Pre-Booked Journeys Contacting the Passenger Where is the best place to meet a customer?Downloading the Wheely Chauffeur App Tariffs Concierge Tariff Airport Queue Zone Extra Stop

Wheely Chauffeur App Issues

Difficulty accepting journeys due to status Frozen Application Updating the Chauffeur App Minimum Requirements For Android and iOS Devices

Issues during the journey

Cleaning and Damage Actions to Take if a Journey is Terminated No-Show Luggage Assistance Accidents Receiving the Sign-Up Incentive Penalty Charge Notices

Rating, Acceptance and Diamonds

Diamonds Star Rating Acceptance Rate Late pickup penalty for Airport Meet & Greet journeys

Earnings

Earnings Long pick-ups The Chauffeur for a Day pricing How could I earn more with the Flat Rate Scheme?What is VAT and why do I see it in the journey breakdown?Why is VAT added to the chauffeur rate?Hourly Guarantee Incentives Verification of journey with GPS issues Statements of Earnings and VAT The Wheely Referral Incentive Wheely Incentives

Joining Wheely

Vehicle photos during sign-up Vehicle Requirements Licensing Options Royal Borough of Windsor and Maidenhead

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Wheely Ltd. Registered in England & Wales with company number 11473477. Registered office: The Monastery Barn, Syon Park, London Road, Brentford, TW8 8JF, United Kingdom.